Onsite help available 50 miles radius.

Scanner Support

The Scanner may turn out sometimes which may cause problem in scanning colours such as black and white and so on. The professionals can help in the issues like failure in printing and scanning, connectivity and network and so on.

We offer our scanner support services in the form of both phone as well as remote support. Our technicians use advanced tools to diagnose and troubleshoot technical errors related to scanners. Techies Software qualified expert’s help you increase and decrease scans resolution, also customize setting of automatic document feeder, install and configure potent antivirus programs.

What we do…

Get complete diagnosis for the scanner and get your issues resolved with the help of skilled technologies and innovative means. The 24x7 service provided by our team can offer you complete costumer satisfactory service.

  • Resolution for configuration issues.
  • Installation of compressing utility to compress all your files.
  • Installation of firewall application.
  • Elimination of Internet cache, cookies and other junk files.
  • Removal of spyware and malware.
  • Installation of antivirus programs.
  • Installation of scanner.
  • Up gradation of antivirus programs to newest versions.

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Techiessoftware provides technical assistance for computing device across the world through phone email and chat. Any use of names and trademarks is only for reference and in no way intended to suggest that Teciessoftware's services has any business association with these third-party product providers. If your product is covered by warranty, the support service maybe available for free from manufacturer.

Frequently Asked Questions?

1. Where can I find my scanner’s serial number?

If you have an equipment maintenance agreement, it will be listed on the front page. Otherwise, you may find the number on a metal tag on the back of your microform, document or large-format scanner, processor or duplicator.

2. What is my software serial number?

Your software serial number is the same as your scanner serial number, which can be found on a metal tag at the back of your equipment or on the front page of your equipment maintenance agreement.

3. How do I know if I have a maintenance agreement?

Maintenance agreements are generally contracted at the time of purchase and renewed on an annual basis. If you would like to initiate or renew a maintenance contract or to find out details of a current agreement

4. Can I really save money by purchasing an extended warranty or maintenance agreement?

In every case, an extended warranty or maintenance agreement allows for cost savings, although it may be more obvious in certain instances. In the case of a depot warranty, the owner is only responsible for shipping costs. With an on-site maintenance agreement, regularly scheduled service ensures that your scanning equipment or software is in peak operating condition, allowing for maximum return on investment.

5. How long will it take for someone to repair my scanner/software?

As you might expect, each case is an individual basis. When your service call or email is first received, it is immediately discussed with our service department manager and scheduled with the technician who is best suited to the particular scanner model, software release or technical task. Within 24 hours – and often sooner – you will be contacted with specific details.

6. Can I request a specific technical support representative by name?

We are pleased to know when one of our technicians provides exceptional support. We try to honor requests whenever possible, but please note that there are times when their specific expertise may be needed elsewhere or the technician cannot get to you in a timely manner. Your productivity is our first priority.

7. Why do you have a service agreement with certified third-party vendors?

To complement The Crowley Company's in-house technical support division, we partner with certified third-party vendors to provide the fastest possible turnaround time for U.S. customers needing routine maintenance and repairs. Technicians are trained and certified on Crowley's manufactured and distributed hardware including Mekel Technology, Wicks and Wilson, InoTec, Zeutschel and others. From the client perspective, nothing changes – The Crowley Company is still your point of contact.

8. Other than tru 600 dpi x 600 dpi optical resolution at full A2 and A1 sizes, what other advantages does the 14000-series have over the 12000-series Zeutschel book/large-format scanners?

In addition to improved lighting, camera and optics, the 14000-series Zeutschel units are at least twice as fast, offer bi-directional scanning to again increase throughput, offer interchangeable table/book cradle designs and offer parallel scanning and saving due to 64-bit technology and multi-threading. With the 14000-series’ 64-bit technology, an operator does not have to wait for a file to save before starting the next scan.

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